Student Feedback
18 January 2024 2026-08-02 0:12Student Feedback
Student Feedback
Share your experience, contribute ideas and help shape learning, services and student life at Caspian School of Academics.
Your experience helps us move forward
Students are active contributors to the Caspian learning community. Your observations and ideas can help staff understand the student experience, recognise effective practice and identify areas for improvement.
You can contribute in the way that suits the subject: speak with your representative or tutor, join a committee discussion, complete a module or programme evaluation, respond to a survey, or contact Student Services directly.
We listen
Students share experiences through discussions, representatives, evaluations and surveys.
We review
Relevant academic and professional teams consider themes, evidence and possible responses.
We act
Where appropriate and possible, teams agree actions to enhance courses, services or communication.
We respond
Outcomes or updates may be shared through representatives, meetings, Moodle or other suitable channels.
Choose how you share your views
Different channels help us hear individual experiences as well as wider themes across a course or the School.
Student representatives
Representatives gather views from their cohort, raise shared themes and help communicate feedback between students and staff.
Learn about the roleCourse and student committees
Course Committee Meetings and institution-wide Student Committee Meetings provide structured opportunities to discuss learning and student life.
Explore student voiceModule evaluations
Module feedback gives you a focused opportunity to comment on teaching, assessment, resources and your learning experience.
Ask Student ServicesProgramme surveys
Programme-level surveys help identify themes across your wider course and provide feedback that can support future enhancement.
Ask about programme surveysStudent surveys
School-led and eligible national surveys provide structured evidence about courses, services and the overall student experience.
Get survey supportDirect feedback
For an idea, suggestion, compliment or concern that does not need a survey, contact Student Services or speak with an appropriate member of staff.
Email Student ServicesWhat happens to your feedback?
The response depends on the issue, the channel used and whether the feedback concerns an individual matter or a wider student experience.
You share
Give clear, constructive feedback and include enough context for the relevant team to understand the matter.
We consider
Feedback is directed to the appropriate academic or professional team and reviewed alongside related information.
Action is agreed
Where a change is appropriate and achievable, responsible teams consider priorities, actions and timescales.
Updates are shared
Relevant outcomes may be communicated through representatives, committee meetings, Moodle, email or direct contact.
Help strengthen the student voice
Student representatives work with classmates, academic staff and Student Services to communicate cohort views and contribute constructively to course and School discussions.
Representatives receive guidance to support them in gathering feedback, communicating professionally and taking part confidently in meetings and enhancement activities.
- Build communication skills
- Develop confidence
- Practise leadership
- Support positive change
Feedback, concerns and complaints
Using the most suitable route helps your message reach the right person and receive the appropriate response.
Suggestion or compliment
Share an idea, highlight good practice or tell us about a positive experience.
Email Student ServicesCourse or module feedback
Use your evaluation, survey, representative, tutor or committee route to share learning-related feedback.
Read about student voiceConcern or formal complaint
If an issue remains unresolved or you wish to make a formal complaint, follow the published procedure.
View the Complaints and Grievances Procedure (PDF)Harassment or sexual misconduct
Use the dedicated information and reporting routes for harassment, bullying or sexual misconduct concerns.
View support and reporting informationGeneral feedback helps improve the student experience. A formal complaint follows a defined procedure with specific stages and timescales. Review the current procedure before submitting a formal case.
Student feedback FAQs
If you are unsure which route to use, contact Student Services and explain the subject briefly. They can help direct you.
View all contact optionsHow can I share feedback about my course?
You can speak with your student representative or tutor, contribute through a Course Committee Meeting, complete module or programme evaluations, respond to surveys, or contact Student Services. Select the route that best matches the nature and urgency of your feedback.
Can I provide feedback anonymously?
Some programme, module and student surveys may allow anonymous responses. The arrangements depend on the feedback activity. Ask Student Services if anonymity is important to you or if you need guidance on a sensitive concern.
How do I find my student representative?
Representative details may be shared through Moodle or your course team. You can also email studentservices@caspianschool.ac.uk for help.
What should I include in constructive feedback?
Explain what happened, where or when it occurred, why it affected your experience and what outcome or improvement you would find helpful. Be specific, factual and respectful, and avoid including another person’s private information unless it is necessary.
What if my concern has not been resolved?
If informal feedback has not resolved the matter, or you wish to make a formal complaint, read the current Complaints and Grievances Procedure. It explains scope, stages, evidence and timescales.
Ready to share your feedback?
Contact Student Services with your idea, experience or question, and the team will help direct it to the appropriate route.
